Customer Communication Essentials

Did you know that expert communication skills and exceptional customer support go hand-in-hand !

Whether you are answering questions, resolving problems, or developing rapport with customers

A positive experience starts with friendly, empathetic and effective communication.

In this course, learn how to improve the customer experience by becoming a better listener and communicator.

Specific skills you wil develop include:

• Starting and ending customer conversations
• Listening to understand customers
• Identify their needs
• Providing empathetic and personalised support

About the course 

• Why Strong Communication Skills Are Essential
• Greet Customers Warmly and Productively
• Listen to Understand Customers
• Personalise Customer Interactions
• Express Empathy
• End on a Positive Note
• Practice Your Communication Skills
• Summary