A customer has just finished relating the negative experience they had with your product or service.
What now? Do you react defensively — or thank them for their Candor? Â
Either way, what do you say?
In this course, you will learn:
- Why customer feedback is important
- How to solicit it effectively
- Explore ways to respond to positive, neutral, and negative feedback so that you can use the information you get to make changes for the better
About the courseÂ
- Why Customer Feedback Is Valuable
- How to Solicit Useful Feedback
- How to Respond to Different Types of Feedback
- Sample Responses to Customer Feedback
- Check Your Understanding
- Summary
Course Content
Course Includes
- 1 Lesson
- Course Certificate
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