Angry Customers

Does dealing with an upset customer make your heart race and your stomach churn? If so, you are not alone!

But as challenging as emotional customers are, they’re simply a fact of life in customer service.

After all, customers don’t typically reach out when things are going well.

They need help when there’s a problem or an unmet expectation—and that, understandably, can feel upsetting.

In this course, you will learn:

• Why customers get upset
• How to defuse those situations with an effective apology
• Action plan for making things right
• How to spot when customers go too far
• How you can protect yourself from abuse

About the course 

• Why Customers Get Upset
• Giving an Effective Customer Apology
• Making Things Right
• Responding to an Abusive Customer
• Check Your Understanding
• Key Takeaways