Phone, email, social media—there are many ways to communicate with customers!.
Each channel has unique requirements and etiquette.
With so many ways to communicate, how can you give customers a cohesive experience?
In this course, you will:
- Review different types of customer communication channels
- Dive deeper into four channels, exploring strategies to optimise customer communications
- Learn ways to seamlessly switch between channels and even incorporate multiple channels into an overarching strategy.
About the courseÂ
- 4 Types of Customer Service
- Writing Outstanding Customer Emails
- Talking to Customers on Live Chat
- Supporting Customers on Social Media
- Mastering Customer Service Phone Calls
- Successful Channel Switching in Customer Service
- An Introduction to Omnichannel Customer Service
- Summary
Course Content
Course Includes
- 1 Lesson
- Course Certificate
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