What are the goals of a Sales Negotiation? In a negotiation, the buyer and seller come to the table with separate goals. So, how can…

Even the best workplaces face challenges. No matter how much you love your job or your team, you will likely experience some workplace challenges from…

If you have ever been part of an organisation in flux, you probably know instinctively that communication can make, or break a given transition. But…

A good job interview empowers you to make smart hiring decisions, but a great job interview convinces top talent to work for your company over…

Our values, ethics, and integrity are a direct reflection on who we are as individuals and as a company. But doing the right thing can…

Imagine you are asked to deliver a sales presentation to your dream client You want to seal the deal. What would you do to ensure…

You have probably heard people say, “Content is king.” Bill Gates made this phrase famous, emphasising the importance of high-quality, engaging content for brand success.…

This course is for all individual responsible for achieving organisational goals. It equips them with the skills to implement improvement systems, communicate effectively with teams,…

Most people feel at least a little unsettled by change. Sometimes, we also have to navigate changes we don’t like or agree with—which can leave…

An employee code of conduct defines how employees should act at work. It establishes acceptable and unacceptable behaviour. It’s a formal document that outlines company…

Your company is considering a new product line, but several stakeholders are expressing concern about cost overruns. As the head of sales, you have been…

Why is good employee health critical to your business, and how do you protect everyone’s mental, physical, and emotional well-being? In this course, we will…

Data breaches, natural disasters, financial crises, software failure, telecommunication availability, covid and workplace violence are just a few of the risks businesses face. Crises like…

Data breaches, natural disasters, and workplace violence are just a few of the risk’s businesses face. Crises like these can throw a company into chaos,…

Why does practising critical thinking matter? Critical thinking helps us identify reasonable, evidence-based conclusions when deciding what to believe or what action to take. In…

When it comes to innovation, creativity, and problem-solving, research consistently shows that diverse workforces perform better. For diversity to work, every employee must feel included.…

Did you know that expert communication skills and exceptional customer support go hand-in-hand ! Whether you’re answering questions, resolving problems, or developing rapport with customers…

The health of a business depends on the strength of its customer relationships. Yet every interaction is different—what pleases one customer but won’t necessarily please…

A customer has just finished relating the negative experience they had with your product or service. What now? Do you react defensively — or thank…

Rejection occurs with unfortunate regularity in sales, and if not approached with the right mindset, being routinely rejected can make you bitter or leave you…