Quality Management Systems

Quality Management Systems (QMS) are essential for ensuring excellence in products and services across industries.

They provide a structured framework to streamline processes, meet customer requirements, and enhance satisfaction through continuous improvement and effective quality assurance.

A well-implemented QMS boosts organisational performance and fosters a culture of quality at every level of operation.

In this course, you will learn:

• Learn the importance of Quality Management Systems (QMS) in ensuring excellence in products and services across industries.
• Understand how to implement structured frameworks like ISO 9001 to streamline processes, meet customer requirements, and enhance satisfaction through continuous improvement and effective quality assurance

About the course

• Introduction – QMS Definitions
• The History of Quality
• What is a Quality Management System?
• Quality Manual (QM) & Quality Procedures (QP’s)
• Who should implement a Quality Management System
• What does a Quality Management consist of?
• What are quality objectives?
• Planning for Quality
• Comparisons between ISO 9001, ISO 14001 and ISO 45001