At best, workplace conflict stifles communication and productivity.
At its worst, tensions escalate to aggression and bullying.
That’s why it’s important to address conflict quickly.
In this course, you will learn:
- Common sources of discord and some typical responses to it
- Discover techniques to resolve conflict, address anger, and stop abusive behaviour
- Differences between teammates actually demonstrate a diversity of strengths and ideas
- Bridge contrasting perspectives with empathy and understanding are key to your team’s productivity and effectiveness.
About the course
- Common Causes of Conflict in the Workplace
- Understanding How People Deal With Conflict
- 6 Steps to Mediate Conflict Between Employees
- Dealing With Frustrated or Angry Employees
- A Manager’s Guide to Dealing With Abusive Behaviour
- Conflict Resolution Tips and Techniques
Course Content
Course Includes
- 1 Lesson
- Course Certificate
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