Angry Customers
Does dealing with an upset customer make your heart race and your stomach churn? If so, you are not alone! But as challenging as emotional…
Course Category: CUSTOMER SERVICE
Customer Communication Essentials
Did you know that expert communication skills and exceptional customer support go hand-in-hand ! Whether you’re answering questions, resolving problems, or developing rapport with customers…
Customer Service Fundamentals
The health of a business depends on the strength of its customer relationships. Yet every interaction is different—what pleases one customer but won’t necessarily please…
Dealing with Customer Feedback
A customer has just finished relating the negative experience they had with your product or service. What now? Do you react defensively — or thank…
Difficult Customer Service Scenarios
As a customer service representative, you naturally know a lot about your company and its offerings. Paired with compassion, that knowledge allows you to help…
Great Customer Service
Providing great customer service is crucial to any successful business. Customer service representatives /agents not only assist customers with products and services, but also make…
Managing a Customer Service Team
On the front lines every day, the customer service team takes orders, fields complaints, and fixes errors as quickly as possible. Their goal, no matter…
Multi-Channel Customer Engagement
Phone, email, social media—there are many ways to communicate with customers!. Each channel has unique requirements and etiquette. With so many ways to communicate, how…
Top Customer Service Strengths
There are a handful of customer service skills that can make the difference between an average experience and one that leaves your customers feeling completely…